We make every effort to give the best possible care and service to our patients and welcome your views and constructive suggestions which will help us improve our service to you.
We are aware that sometimes things go wrong resulting in people feeling unhappy and maybe having cause for complaint.
If you do wish to make a complaint, simply ask to speak to the patient liaison and reception manager, Mrs Saggers, and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception.
Please view our Patient’s complaints leaflet (PDF).
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01285 712 377
