Ordering repeat prescriptions
Please do not use this service to order new medication, or to change your medication.
Changes to prescribed medication are done by our clinical team. You can reach the clinical team through our triage service. New medications and changes will take 3-5 working days to process, and you may need an appointment.
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
- by completing an on-line request
Please do not call the dispensary to order repeat prescriptions. The dispensary does not accept prescription requests via the telephone. Your prescription will be ready for collection two working days after you have requested it.
If you ask for a drug which is not on repeat prescription please allow 3-5 days as your request will need to be passed to your GP as a prescription query who will need to check your notes etc before issuing a prescription.
Collecting your prescription
You can usually collect your prescription 3-5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Drug delivery service
The Friends of Fairford & Lechlade Communities Charity run a drug delivery service for elderly patients living more than two miles from the practice, whose medication is dispensed by the practice.
Medicines away from home
If you run out of your medication when you are on holiday or while you are away from home, there are a few ways you can get an emergency supply.
Please visit NHS: Out of Hours Medicines for more information.
Dispensing practice
We are a dispensing practice, which means that we can dispense medicines directly from the surgery to patients who live more than a mile from a retail Pharmacist. This effectively means that we are able to dispense to those patients who live in the villages outside Fairford or Lechlade.
The Fairford retail pharmacist (Boots) collects prescriptions from the practice each morning.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- phone us on 01285 712 377 or contact us through our triage service here
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
