If you have a medical emergency, such as issues with chest pain, breathing difficulties, or heavy bleeding, please dial 999 immediately.
If you are not sure whether to dial 999 please dial 111 for advice
To seek advice, or book an appointment for a health care issue at the surgery, or to ask a question of the admin, secretarial, or dispensing teams, please contact us through our contact forms at the following
CONTACT US HERE: Our patient contact web site or by scanning the QR code on this page
If you are ill or injured and not sure where to turn, you can download the ASAP mobile phone App from the App store. The app will guide you to the right place for non urgent matters.
Appointment information
On November 12th, 2024 all of our services are managed through our Total Triage Service. This service is designed to offer fair and equal access to all of our patients.
Our new triage service will allow equal and fair access for all, with GPs reviewing your request the help you receive the best advice or the treatment you need.
We recommend that you contact us using the NHS app or through our website, where you will fill out a contact request form. You will still be able to use the phone to reach a member of our team who can complete a contact form on your behalf.
The receptionists are all trained and are there to help you.
We do ask our team to inquire from you the nature of your problem in order that you may be given the most appropriate help. Anything you tell them will be treated in absolute confidence. We do understand that you may only wish to divulge your concern to the doctor, practice nurse or advanced paramedic practitioner and on such an occasion a simple statement such as “it’s a personal matter” will put an end to further inquiries. This may mean you receive a further request for information from a clinician in order to arrange appropriate care.
You can request a specific practitioner. We will try to ensure you see your requested clinician, and this will be subject to availability of appointments and the availability of the clinician.
Depending on the details you provide, you may be directed to our paramedic, to our Advanced Nurse Practitioner, or to a pharmacy. You will be seeing someone who is appropriate to your needs.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Improved access service
The GP practices in the South Cotswold region are working together as a cluster to improve access to primary care services for our patients. To do this practices are offering additional GP appointments between 6:30pm and 8pm on weekdays as well as a GP on a Saturday morning in Cirencester. Patients registered at any of the South Cotswold practices may be offered a GP appointment at one of the following locations:
- Cirencester – The Avenue Surgery, St Peters Road Surgery, Phoenix Surgery, Upper Thames Medical Group (The Park Surgery), Cirencester Hospital
- Rendcomb Surgery
- Lechlade – Upper Thames Medical Group
- Tetbury – Romney House Surgery
A clinic will be running here at the surgery in Fairford on a Monday evening.
For more information please visit the South Cotswold GP Surgeries website, www.southcotsgpsurgeries.org.uk.
Blood tests
For blood tests, please book an appointment online via the NHS account, SystmOnline or by phoning the surgery on 01285 712 377.
Text reminder service
We offer a text reminder service to patients for appointment reminders, cancellations and other health services. You will need to be over 16 years old and have a mobile telephone. If you do not wish to receive this service please let us know so we can update our records.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on 01285 712 377 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are reserved for patients who due to their health are housebound. Visit requests should be made as early as possible to help ensure a better chance of seeing your usual GP.
Transport services are available (run by volunteer drivers from the Friends of Fairford & Lechlade Communities Charity) and can be booked via reception.
There will be a charge for this service. Please try not to ask for a home visit because of lack of transport.
