Patient Newsletter

We would like to thank you all for your co-operation and understanding over the last few weeks with the significant changes that we have had to introduce in a short space of time to keep our staff and patients safe and to avoid the spread of Coronavirus.

NHS England has asked us to speak to all patients on the telephone first and only to see patients face to face that is absolutely necessary. This has led to increased use of telephone and video consultations, and the use of the practice website. The website will shortly be expanded to include ‘eConsult’ – an interactive digital triage tool that is designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care.

Rob McGuigan, our Advanced Paramedic Practitioner, has been working during the pandemic to support the ambulance service and will be returning to the practice in early July. Kam Ho, our Clinical Pharmacist, will be shortly going on Maternity leave and we are currently in the process of recruiting for cover until she returns next year.  We hope our team will continue to grow in the future with additional clinical medical specialists who will work alongside the GPs and Nurses to deliver your future care.

We would therefore ask that when you contact the surgery that you provide as much information as you can to the receptionists regarding your concern to enable them to direct you to the best person to help you. This may not always be your Doctor, but they will be available if required. We would like to reassure you that all receptionists are bound by confidentiality and are here to help you.

There is a queuing system at the front of the building – towards the car park for dispensary collections and to the left of the building for patients attending pre-booked face to face appointments. Staff will be monitoring daily and will be on hand to help avoid congestion and ensure appointments don’t run late. We will also continue to ask you whether you have any Coronavirus symptoms before you enter the building – please do bear with us as this is does take more time, but would appreciate your understanding in helping to keep us all safe.

As per the recent government announcement regarding the wearing of facemasks when attending a hospital appointment, we would also ask you please to wear a facemask or face covering when attending the surgery.

Further information will follow regarding Autumn flu vaccination clinics and how they will be delivered with the social distancing limitations that are currently in place.

Once again we thank you for your on-going support and wish everyone good health during these challenging times.

With best wishes,

Hilary Cottage Surgery