Patient News – September 2020


We continue to have telephone and video appointments with all our GPs. We are still restricting face to face appointments to those issues which cannot be dealt with by telephone or video. If your GP feels that you need to be seen face to face, they will arrange a specific appointment time when they speak to you.

Many nurse appointments are also being offered by telephone or video. Some patients may need to attend the surgery for a face to face appointment for blood tests before speaking to a nurse, e.g. for diabetes.

Please cancel your appointment and do not attend the surgery if you have any coronavirus symptoms.

You can also get advice and contact the GP’s, Nurses and Admin Team online via the practice website and entering the Consulting Room or Admin Office sections.

Attending the surgery

Please do not enter the building if you have any Coronavirus symptoms.

Hand Sanitisers / Hand Washing – please sanitise or wash your hands when you enter and exit the building – there are 2 wall mounted hands-free sanitisers available at the front desk and in the waiting room and a toilet situated by the front door. Hand gel is also available in all clinical rooms.

Face Masks  – We are now requesting that all patients coming to the surgery for any reason, to wear their own face mask / face covering in line with Government guidance.

Pre booked face to face appointment  – if you have a face to face appointment, please come into the surgery and speak to a receptionist at the front desk who will book you in. We have staggered appointment times with the doctors and nurses to minimise the number of patients attending to ensure that social distancing rules are not compromised in the waiting room.

Collecting medication – please do not enter the building if there is already someone being served at the dispensary hatch. Please stay outside and wait for them to leave before entering.  We would kindly ask for your patience in being prepared to wait as there may be queues during peak times. Staff will be monitoring daily and will be on hand to help to avoid congestion.

Please bear with us as this is does take more time, but would appreciate your understanding in helping to keep us all safe.

Staff Changes

GP’s – Dr Jordan Ford has now left the practice on completion of his GP training. He has been replaced by Dr Emily Main who is a qualified Doctor and will be with us for one year to finalise her GP training.

I’m sure you will join us in wishing Dr Ford all the best for the future and welcoming Dr Main to the practice.

Clinical Pharmacist – Emma Skillett joined the practice in August. Emma will be working part time alongside the rest of our clinical team assisting patients with their medication queries.

Autumn Flu Clinics

Flu clinics are now available to book online for adults who have signed up for online services (via the practice website and selecting the “Appointments” button on the top toolbar or via the NHS APP) or by calling the surgery on 01285 712377.

Once again we thank you for your on-going support and wish everyone good health during these continued challenging times.

With best wishes,

Hilary Cottage Surgery