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Patient Information / Complaints

Chaperones

All patients are entitled to ask for a chaperone to be present during intimate examinations.

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply ask to speak to the Patient Liaison & Reception Team Leader, Mrs Saggers, and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from Reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

For further details, please click here for our patient complaints guide.

Violence Statement

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.


Under 18? Know your rights when you visit the Doctor -

http://www.gmc-uk.org/static/documents/content/GMC_Poster_(English).pdf

 

Infection Control Annual Statement

In line with the Health & Social Care Act 2008: Code of Practice on prevention and control of infection and its related guidance, we are required to publish an annual statement.

Download a copy of our latest statement here. Infection_Control_Annual_Statement_2014.pdf



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