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Appropriate Use of A&E

When Should A&E be Used?

Click here for further information.

Examples of when it is right and appropriate to attend A&E without delay are:

  • Major injuries such as injuries from road traffic accidents.
  • Falls from a considerable height.
  • Major head injuries.
  • Collapse.
  • Severe breathing difficulty.
  • Severe chest pain.
  • Severe haemorrhage.
  • Poisoning.
  • Extensive burns.

When it is Inappropriate to Use A&E Services?

Unfortunately, many people attend A&E with very minor problems. This makes it difficult for A&E staff to deal with the volume of cases, involves delays for patients and incurs some considerable costs. The following are examples of minor problems for which A&E attendance in not appropriate. Generally, if the person is unwell, but alert and speaking without impaired consciousness or severe breathing difficulty, then they do not need to attend:

  • Flu-like illnesses, coughs, earache, back ache.
  • Sore throats.
  • Minor breathlessness or wheezing.
  • Abdominal pain (unless extreme or associated with collapse).
  • Urinary difficulties (unless completely unable to pass water).
  • Vaginal bleeding (unless very heavy and associated with faintness).
  • Rashes (unless it appears like spontaneous bleeding under the skin or the person appears very unwell).
  • Backache.
  • Diarrhoea and vomiting.
  • Simple bites and stings.
  • Social problems.
  • Emergency contraception.
  • Dental problems (except major trauma).

Such conditions can generally be safely managed by your GP, practice nurse and in some cases the individual themselves.

Alternatives to attending A&E   - If you are ill or injured and are not sure where to turn, you can download the ASAP mobile phone App (ASAP Glos NHS) from the App store or search the ASAP website: www.asapglos.nhs.uk. Alternatively, call NHS 111.

General Practice

We urge patients to avoid unnecessary use of A&E and to contact the practice in the first instance. We are open between 8.30am and 6.30pm Monday to Friday with a late evening clinic on a Monday and Wednesday and provide comprehensive services. If you phone for a same day appointment, the receptionist will arrange for the GP to ring you back to discuss how best we can help you. Patients with medically urgent problems will always be seen on the day. We also have Practice Nurses and Health Care Assistants who see and will advise patients. 

Out of hours NHS 111 can provide assistance for urgent medical problems or assistance with the treatment of minor illnesses and injuries. Further details on the weblink below:

http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/NHS-111.aspx

Most pharmacies can also advise on minor illness and can provide medication to help you manage your condition yourself.

Internet advice as well as the NHS Choose Well link above, http://www.nhs.uk/ can help signpost you to local services.



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website